Published 19 September 2026
Returns, refunds, and cancellation
These are the customer policies currently published for SOLE's Indonesia first-party store. They describe how this store operates. They are not a third-party authenticity certificate and they are not a substitute for later legal counsel sign-off.
How to start
Start a return from the order detail, not a standalone public form. Eligibility, deadlines, and reasons are shown there. If no action is shown, contact help — we will not invent a ticket number.
Ready Stock
Unworn Ready Stock with original packaging may be returned within the window on the order, subject to inspection. Items that fail return inspection are not refunded as accepted returns.
Inbound
Inbound cancellation and return rules follow whether the unit has been received in Indonesia. After receipt and QC, inbound follows the same inspection standard as Ready Stock.
Pre-order
Pre-order can usually be cancelled before procurement is committed, as shown on the order. After the unit is in transit or received, cancellation follows the stage on the timeline — not a generic 'change of mind' after arrival.
Refunds
Successful refunds return through the original Midtrans payment where possible and never exceed captured amount minus prior successful or pending refunds. Alternative bank accounts are exception-only with verification.