Published 19 September 2026

Shipping policy

These are the customer policies currently published for SOLE's Indonesia first-party store. They describe how this store operates. They are not a third-party authenticity certificate and they are not a substitute for later legal counsel sign-off.

When we ship

Ready Stock ships from the Indonesia warehouse after inbound QC/authentication for that unit. Inbound and Pre-order ship only after the unit arrives, is received, and passes inspection. We do not mark a unit AVAILABLE from receiving alone.

ETA

Checkout and the order timeline show the ETA for the selected promise. If an ETA changes, the order detail is updated. We do not invent carrier live-tracking APIs; tracking appears after a validated AWB/resi is recorded.

Tracking

Once shipped, the courier and resi appear on the order. COD is not offered.

Lost or damaged in transit

Report from the order detail with evidence. Remedy follows the return/refund policy for that promise. We do not ask you to wait on a carrier claim before opening a SOLE case.

Shipping policy · SOLE